- How do I ask for a new password?
- How can I change my personal details?
- What is the end date of my contract?
- How can I contact you?
- I'm going to install solar panels. What do I need to do?
- What’s my notice period?
- How do I request a quote?
- How can I change my password?
- How do I ask for a new password?
- How can I change my personal details?
- Where can I find my client number?
- Where can I find my contract number?
- Where can I find my contract?
- What is the end date of my contract?
- My company is moving. What do I need to do?
- I’m selling my business. What do I need to do?
- I'm going to install solar panels. What do I need to do?
- What’s my notice period?
- How do I terminate my contract?
- How do I renew my contract?
- How do I give you my meter reading(s)?
- Where can I find the General Terms & Conditions?
- How can I change my password?
- Where can I find my annual statement?
- Where can I find my invoice?
- What is included in my invoice?
- When will I receive my invoice?
- Are multiple connections billed separately?
- What is my payment term?
- When will I receive my annual statement?
- When will I receive my final statement?
- How is my energy tax determined?
- When am I entitled to a reduction in or exemption from energy tax?
- How is my advance payment calculated?
- Can I adjust the amount of my advance payment?
- Why do I pay national transport costs?
- How does redelivery work?
- Can I change my method of payment?
- My invoice is wrong. What should I do?
- My final statement or annual statement is wrong. What should I do?
- Can I pay in installments?
- Am I a small or large consumer?
- What are peak and off-peak hours?
- What is a ‘WOZ-verklaring’ (WOZ statement)?
- What is a ‘Tuindersverklaring’ (Horticulturist’s declaration)?
- What is a ‘verblijfsfunctie’ (residential status)?
- What are ‘Garanties van Oorsprong’ (Guarantees of Origin)?
- What is an ‘Aansluit- en Transportovereenkomst’ (Connection & Transportation Agreement)?
- Where can I find the General Terms & Conditions?
- How do I request a quote?
- Where can I find the EAN codes for my connections?
- What are the current rates?
- Do you also supply green energy?
- Where can I see my energy consumption?
- What should I do in the event of a gas or power failure?
- I’ve forgotten to send through my meter reading(s). What should I do?
- Why has my consumption been estimated?
- When should I submit my meter reading(s)?
- Will you cancel my current contract?